Table of Contents
User Permissions
Control what each user can see and do across the system.
Quick Start
- Go to Users → select user → Permissions & Notifications tab
Permissions & Access
- Copy Permissions - Quickly duplicate access from another user. Select a user and click Copy Permissions From Selected User.
- Select Timelines - Choose which timeline(s) this user can access. A timeline represents a legal entity or organisation. Most users have access to a single timeline containing all their sites and cameras. Large organisations may create multiple timelines (e.g., by region or business unit) and grant users access to relevant timelines. After selecting timelines, use Zone & Camera Access Permissions below to restrict access to specific cameras within those timelines.
CCTV Permissions
Control what users can do with cameras and footage.
Live & Recording
- Allow Downloading Footage & Sharing Events - Can download and share recorded events.
- Allow Watching Live View over Internet - Can view cameras remotely (not just on-site).
Event Management
- Allow Bulk Download of Multiple Events - Download multiple events at once.
- Allow Bulk Event Actions - Perform actions on multiple events simultaneously.
Camera Control
- Allow Controlling PTZ Cameras - Pan, tilt, and zoom compatible cameras.
- Allow Audio Challenge - Activate audio on cameras (requires compatible speaker available on-site).
Information Access
- Allow Viewing Site & Camera Notes - View notes containing site information, emergency contacts, and response procedures.
Security
- Restrict Access from Specific IPs - Lock access to on-site computers or office IP ranges.
- Two-Factor Authentication - Require a code from an authenticator app when signing in.
Zone & Camera Access Permissions
Grant access to specific cameras for standard users (appears for non-admin accounts).
- Zone & Camera Access Permissions table
Understanding the Columns
| Column | Description |
|---|---|
| Location Pin | Visual marker showing camera location (not a button) |
| Live View | Orange checkmark = user can watch live feeds; orange minus = some cameras selected |
| Events | Orange checkmark = user can search/playback events; orange minus = some cameras selected |
Quick Controls
- Use search to find cameras or zones by name.
- Click All or None buttons to quickly select/deselect all cameras across all zones.
- Check individual boxes for fine-grained control per camera.
Common Setups
| Role | Recommended Access |
|---|---|
| Security guard | Both Live View + Events on all cameras in assigned timeline |
| Receptionist | Live View only on entrance/lobby cameras |
| Investigator | Both Live View + Events on all cameras (may need multiple timelines) |
Tip: New cameras aren't automatically visible to existing users. You must explicitly grant access by checking the Live View or Events boxes in Zone & Camera Access Permissions.
Notifications
- Delivery Method - Email only, Email + Push, or Push only.
- Login Notifications - Get alerts when this user logs in (catches unauthorised access).
System Health
Choose which alerts to receive:
- TetherBox Health
- Camera Health
- Device Health
- Send weekly reminders
Alarm Panel
If configured, receive alerts for activations and state changes.
See Notifications for full details on configuring alerts, arming, and reducing false notifications.
Troubleshooting
User Can't See a New Camera
- Check if they have access to the Timeline containing that camera.
- Check if the camera is enabled in their Zone & Camera Access Permissions.
Users Can't See Cameras I Just Added
New cameras aren't automatically visible to existing users. You must explicitly grant access by checking the Live View or Events boxes in Zone & Camera Access Permissions.