TetherX: TetherX Demo

Help
Support & Feedback

Feedback & Ideas

We'd love to hear from you! Share your ideas, report issues, or request device support.

Feedback & Ideas

Feature Request

Suggest new features, improvements, or enhancements to the TetherX platform.

Integration Request

Request integration with a camera, access control system, alarm panel, or other device.

Support Reports

Report an Issue

Have a question or issue?
We're here to help.

TetherBox Offline Report

Report an offline TetherBox with diagnostics.

ARC Performance Report

Report slowdowns or freezes in monitoring stations.

Other Services

Request Training

Book a training session for your engineering team.

General Feature Request

Tell us about the feature you'd like to see in TetherX.

* Required fields

Subject *

Description * The more detail you provide, the better we can understand your needs.

Integration Request

Request integration with a camera, access control system, alarm panel, or other device.

* Required fields

Device Make/Brand *

Device Model *

Device Type *

Additional Information

Report an Issue

Report a problem, ask a question, or get help with the platform.

* Required fields

Summary *

Details * Include any error messages and relevant context to help us assist you.

Screenshots or Videos Attach screenshots or screen recordings to help us understand the issue.

TetherBox Offline Report

Submit diagnostic information for an offline TetherBox unit.

Authentication Required

Please log in to submit an offline TetherBox report.

ARC Performance Report

Report slowdowns or performance issues in your monitoring station.

* Required fields

Issue Details *

Issue Type *

Description *

When Did This Happen? *

Provide a 5-10 minute window when you experienced the issue. This helps us pinpoint the problem in our logs.

Date *

Time Window * Use 24-hour format

Timezone *

Affected Sites

List the site names where you experienced issues. This helps us check for site-specific problems.

Site Names One site per line, or leave blank if the issue affected all sites

Network Information

Run a speed test at speedtest.net and enter the results below. This helps us determine if the issue is network-related.

Download

Mbps

Upload

Mbps

Ping

Connection

Workstation Information

Details about the computer experiencing the issue.

Operating System

Browser

Version

RAM

Number of Monitors

Browser Tabs Open

Operators Logged In At your monitoring station

Additional Information

This is a recurring problem (happens frequently)

Other operators are experiencing the same issue

Screenshots

Attach full-screen screenshots showing the issue. This is extremely helpful for diagnosis.

You can select multiple files. Screenshots showing error messages or frozen UI are most helpful.

Request Training

Book a training session for your engineering team on TetherX installation and integration.

* Required fields

Team Size *

Number of Engineers Attending

Training Topics *

Select all topics you'd like covered:

Commissioning your TetherBox

Connecting cameras and recorders

Integration with access control systems

Integration with alarm panels

Cloud backup and remote access

Troubleshooting and maintenance

Other (please specify below)

Project Information *

Upcoming Projects This helps us tailor the training to your team's needs.

Preferred Training Dates *

3 Convenient Dates We'll confirm one of these dates based on availability.

Additional Information

Other Details

Search & Browse

By Feature

Troubleshooting

By User Type

More

Feedback & Ideas

Feedback & Ideas

Feature Request

Integration Request

Support Reports

Report an Issue

TetherBox Offline Report

ARC Performance Report

Other Services

Request Training

TetherX Timeline

Want more?

Talk to us

Stay in touch